Your satisfaction, our priority

Return & exchange policy

We want every purchase to be a stress-free experience. Here is everything you need to know about our return and exchange conditions.

Satisfaction guaranteed

Your trust,
is our commitment

At Extension Extreme, your satisfaction is our absolute priority. If for any reason you are not fully satisfied with a purchase made on our website, we are here to help.

Good to know

Returns and refunds apply only to purchases made on our website. Returns are accepted within 10 days of receiving your order. We offer a refund (minus shipping costs) or a color exchange based on stock availability. For hygiene reasons, hair products, hair accessories, ponytails and volumizers cannot be returned or exchanged.

Your 3 options for returns

Choose the solution that works best for you.

Return by mail

Return the product in its original condition, at your expense, to our address, within 10 days of receipt. Once the package is received and inspected, we confirm the approval of your return by email, and the refund is issued within 3 to 5 business days.

In-store return

If you are near Brossard, you can come directly to our store, within 10 days of receiving your order. Our team will be happy to welcome you and process your return on the spot.

Color exchange

Received your order but the shade does not match? We offer a color exchange based on availability. Contact us by email first before shipping your package, within 10 days of receipt.

Return address

Send your package
to this address

Make sure the product is unopened, unused and unaltered, with its security seal intact, in its original unopened packaging. Return shipping costs are the customer's responsibility. Clearly write "Return, no customs duty" on the package.

Full address
  • Extension Extrême
  • 5840 Boulevard Taschereau, Porte 4
  • Brossard, Québec, J4W 1M6

We recommend using a shipping service with a tracking number. Extension Extreme is not responsible for packages lost during return shipping.

A question?

Our team is here to help

For any question about a return or exchange, write to us before shipping your package.
We reply quickly and will do everything to make sure you are satisfied.

Thank you for your trust. The Extension Extreme team

For full timelines, eligibility conditions and exclusions, see our complete return policy.

Write to us infoextensionextreme@gmail.com